Privacy Policy

Last Updated: November 2023

Why does this policy exist?

We, Sun City Projects UK Ltd, are committed to protecting and respecting your privacy.

This policy (together with our terms and conditions, and any other policies referred to herein or therein) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

What does this Policy tell me about?

Sun City Projects UK Ltd
Your Rights in regard to personal data
What personal data we process
How we use your data and the legal basis for this use
When we share your personal data
How long we store your data for
Where we store your personal data
Data Security
Cookie policy
Links to third-party websites
Additional privacy protection for children using the internet
Governing Law

1. Sun City Projects UK Ltd

1.1 This website is run by Sun City Projects UK Ltd (“Us/We/Our”).

1.2 Our registered company number is 12949911 and our registered office is at 71-75 Shelton Street – Covent Garden – WC2H 9JQ - London - UK

1.3 We, Sun City Projects UK Ltd, are the owner and operator of this website and, for the purposes of the Data Protection Act 1998 (as amended), we are the data controller, maintaining a data controller registration with the Information Commissioner.

2. Your rights in regard to your personal data

You can request that we not use your personal information for marketing. By ticking specific boxes on the forms we use to collect your data, selecting the unsubscribe option in any email correspondence, controlling this through your online account, or getting in touch with us, you can exercise your right to stop such processing.

If you have given us permission to use your personal information, you are free to change your mind at any time.

You can ask us to change any inaccurate or incomplete information we may have about you by contacting us.

Additionally, you are entitled to request a copy of any personal information we may have about you.

You may be able to ask us to give your data to you in an organised, machine-readable format if you have given it to us and it is processed automatically.

You may be able to request that we limit how we use your personal data while your complaint is being handled if you have a problem about how we have treated your data.

To get in touch with us please email info@sumcity-uk.com

3. What personal data we process

When you use our services and communicate with us, as well as when you buy products and services from us, we gather and use personal data about you. Among the personal information we might process is:
your name;

your username and password;
your shipping/billing address, email address and/or phone number;
your bank details, including account number and sort code;
the outcome of applications for financing;
recordings of calls with our customer service team;
history of live chat sessions with our customer service team;
information related to the internet browser and device you use to access our services;
the pages visited and individual interactions with our services;
and/or any other information you provide

4. How we use this data and the legal basis for this use

We process the personal data above for the following purposes:

to fulfil any order or contract, for example, if you make a purchase from us or enter into an agreement to receive services. This may include verifying your identity, taking payments, communicating with you, providing customer services and arranging the delivery or other provision of products or services. We require this information in order to enter into a contract with you and are unable to do so without it;
to comply with our legal obligations;
with your consent to respond to any requests in relation to your data and per your legal rights and/or in accordance with our legitimate interests including to investigate any requests received from you or from others, about our website or services;
we may use information you provide to personalise (i) our communications to you; (ii) our website; and (iii) products or services for you, in accordance with our legitimate interests;
to monitor use of our websites and online services. We may use your information to help us check, improve and protect our products, content, services and websites, in accordance with our legitimate interests;
in circumstances where you contact us by live chat, transcripts will be stored for quality, training and security purposes, in accordance with our legitimate interests;
in circumstances where you contact us by email, transcripts will be stored for quality, training and security purposes, in accordance with our legitimate interests;
in circumstances where you contact us by telephone, calls may be recorded for quality, training and security purposes, in accordance with our legitimate interests; and
to market to you using third-party dynamic retargeting;
we may use your data to invite you to take part in market research or surveys.

Additionally, we might send you marketing materials about pertinent goods and services; however, we will only do so if you have given us permission to do so and have had a chance to withdraw. You will always have the option to unsubscribe from receiving electronic direct marketing at any time by following the directions in the pertinent message.

5. When we share your personal data

In order to process your personal data for intergroup administration and to deliver goods or services if certain components are supplied by group companies other than those with which you have a direct contract, we may share it with our subsidiaries.

We may also share your personal data with the below third parties:

our professional advisors, external legal advisors and financial advisors;
marketing and communications agencies where they have agreed to process your personal data in line with this Privacy Notice;
market research companies;
our suppliers, business partners and sub-contractors; and/or
search engine and web analytics.

If necessary for the aforementioned reasons, if required by law, or if necessary for the legal protection of our legitimate interests in line with applicable legislation, personal data may be shared with government authorities and/or law enforcement personnel.

Additionally, personal information could be given to outside service providers who work with Sun City Projects UK Ltd. to handle it for the aforementioned uses. These third parties might be suppliers of website hosting, security, financial apps, logistical partners, and payment processors, among others.

Your information will be shared with our advisors and any potential buyer in the event that our company, or any portion of it, is sold or combined with another company, and it will be given to the new owners.

6. How long we store your data for

We only maintain the personal data that is required in connection with the purpose, and we won't keep your personal information for any longer than is strictly necessary. In accordance with our terms and conditions, we must also preserve some information as mandated by law or for as long as is reasonably required to comply with regulatory requirements, settle disputes, and stop fraud and abuse.

After the designated retention period, we shall keep your data for a brief amount of time to enable information evaluation and any necessary deletions. Laws may occasionally mandate that Sun City Projects UK Ltd retain particular data for longer than what is specified above.

7. Where we store your personal data

Our primary data storage location is the European Economic Area ("EEA"). Nevertheless, we may transmit and store your personal data outside of the EEA. It might also be processed by employees working for us or one of our suppliers who are based outside the European Economic Area (EEA). In such scenario, the European Commission will have certified that the third country's data protection regulations are sufficient, or other relevant protections will be in place.

8. Data Security

Regretfully, information transmitted via the internet is not entirely safe. You communicate any data to the Site at your own risk, and while we will try our best to protect it, we cannot guarantee the security of your data. We take appropriate administrative, technical, and physical precautions to ensure that your information is safe from unwanted access or disclosure. This covers a range of encryption methods. Although we make commercially reasonable measures to protect your information's privacy, Internet connections are never completely secure. Furthermore, we are unable to guarantee that any personal information we acquire about you will not be shared or used in a way that violates this privacy statement. If any of your information is disclosed as a result of transmission faults, unauthorised third-party access, or other circumstances beyond of our reasonable control, we disclaim all duty and responsibility for it.

09. Additional privacy protection for children using the internet

For the purpose of gathering information online, we never approach or recruit anyone who are not of legal age. Children under the age of eighteen are not allowed to access our site, and we do not accept information from them. By providing us with information, you affirm that you are older than eighteen. Before giving up any personal information about themselves or their homes to anyone online, we advise youngsters to get their parents' permission. We urge parents to play a proactive part in safeguarding their children's security and privacy as well as in preventing the improper use of personal information about them. We support the development of technologies that help parents to control the collection and use of personal information from children who use online services in their households.

10. Governing Law

This privacy statement and any disagreement or claim originating from it or related to its subject matter (including non-contractual disputes or claims) are governed by the laws of England. The English version of the privacy policy will take precedence over any translated copies in the event of a discrepancy.

Privacy Policy

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